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Hilliard Schools Simplifies Events With Hometown's Smart Digital Ticketing Solutions

Hilliard, Ohio
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4
  min read
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Key Result
5,000+
fans supported at Friday night football games.
Challenge
Hilliard faced technical failures, spectator confusion, and an inefficient ticketing system, disrupting operations and fan experiences.
Solution
Hometown provided reliable technology, streamlined operations, and improved the fan experience, empowering Hilliard to host seamless events.
Hilliard Schools Simplifies Events With Hometown's Smart Digital Ticketing Solutions

Hilliard City School District Returns to Hometown for Seamless Ticketing

Hilliard City School District sought a reliable and efficient ticketing solution for their athletic events to accommodate thousands of fans. After experiencing challenges with another provider, the school returned to Hometown—a platform known for its exceptional customer service and dependable technology. The decision proved instrumental in ensuring smooth operations and a better experience for both staff and the community.

Their Challenges

A few years ago, Hilliard switched from Hometown to another provider in an attempt to explore alternative solutions. Unfortunately, the switch led to numerous problems, including:

  • Technical failures: Equipment often malfunctioned, especially during high-traffic events, causing frustration for staff and fans.
  • Self-scan complexities: The lack of scanning options created confusion for spectators and ticketing staff.
  • Cumbersome interface: Fans found the online ticket purchase process difficult to navigate.

After enduring these challenges for a year, Hilliard decided to return to Hometown Box Office for their digital ticketing needs.

Marking an Impact

The return to Hometown had an immediate and positive impact on Hilliard City School District’s event management:

  • Reliable technology ensured smooth ticketing operations, even during high-attendance events.
  • Exceptional customer service from Hometown provided immediate troubleshooting—critical for Friday night football games with up to 5,000 fans.
  • User-friendly interface made it easy for fans to purchase tickets online, reducing confusion and complaints.

The Results

By returning to Hometown, Hilliard achieved:

  • Streamlined operations: One ticketing provider for all events eliminated confusion and inefficiency.
  • Better fan experience: Fans enjoyed an easy-to-use online platform for purchasing tickets.
  • Reliable technology: An iOS- and Android-friendly app and responsive customer support ensured smooth ticketing, even during the busiest events.

Hilliard’s experience underscores the importance of choosing a ticketing provider that prioritizes reliability, user experience, and exceptional customer service. For them, Hometown proved to be the perfect partner, delivering consistent results and peace of mind.

Hometown has always been a call away, and their customer service is the best. On a Friday night football game with 5,000 fans, it’s comforting to know you can call and get immediate help.”
Hilliard High School
Hometown has always been a call away, and their customer service is the best. On a Friday night football game with 5,000 fans, it’s comforting to know you can call and get immediate help.”
Hilliard High School
Hometown has always been a call away, and their customer service is the best. On a Friday night football game with 5,000 fans, it’s comforting to know you can call and get immediate help.”
Chris Ludban
Assistant Athletic Director
Hometown has always been a call away, and their customer service is the best. On a Friday night football game with 5,000 fans, it’s comforting to know you can call and get immediate help.”
Chris Ludban
Assistant Athletic Director
There’s no comparison between the two companies—Hometown just does it better… PERIOD.
Hilliard High School
There’s no comparison between the two companies—Hometown just does it better… PERIOD.
Hilliard High School
There’s no comparison between the two companies—Hometown just does it better… PERIOD.
Chris Ludban
Assistant Athletic Director
There’s no comparison between the two companies—Hometown just does it better… PERIOD.
Chris Ludban
Assistant Athletic Director
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