Privacy Policy
APPLICABILITY
This Privacy Policy describes how Hometown Ticketing, Inc. and our affiliates (“Hometown”) treat your personal information on the websites and apps (“Sites”) where it appears, as well as any other place where you interact with us (collectively with the Sites, the “Services”). This Privacy Policy does not include your relationship with us as an employee.
DATA PRIVACY COMMITMENT
At Hometown, safeguarding your privacy and data security is our top priority. We never sell any user data - whether from students, parents, donors, or others - to external platforms under any circumstances. We take the security of personal data seriously. To read more about our commitment to data privacy, please visit our data privacy page at https://www.schoolfundr.org/data-privacy.
NO SALE OF DATA
Simply stated, we do not sell personal information to third parties for monetary or other valuable consideration.
PERSONAL INFORMATION COLLECTED
Personal Information. We collect information from you in various ways when you use our Sites and Services. We
collect the information below:
- Contact information. We collect your name and mailing address. We also collect your phone number and email address.
- Fundraiser information. We may collect Personally Identifiable Information, which includes information that Site visitors submit to us that identifies or relates to a specific individual, including registration information submitted by Fundraisers (such as name, email and postal address, telephone number, organization name, campaign information).
- Account information. We collect your username and password. We collect your email.
- Payment information. We collect payment information if you make a purchase or donation. This includes credit or debit card numbers and security codes. This includes shipping and billing information. Note, however, that we do not store your payment information and it is processed by a third party payment processor.
- Information you submit. We collect the content of your communications. This includes as part of our customer support function.
- Audio / Visual information. We may collect audio and visual information when you use our social media graphics solutions or share with us.
- Job applicant information. We collect information about your education and work history when you apply for a job with us. We collect information about your skills and qualifications. We may ask about your ability to perform a position.
- Geolocation information. We collect geolocation data when you use our Services.
- Social media information. We may collect information about you from social media. This includes when you follow us or share our content. This also includes when you post comments. Such content may be publicly accessible. The information we collect depends on your privacy settings with the social network.
- Site and device information. We collect your IP address, MAC address, browser type, operating system, device-identifying information, type of computer, and type of Web browser software. We collect information about the specific webpages you visit during your connection, and the domain name from which you accessed the Sites and Services.
We collect information about your browsing behavior, such as the date and time you visit the Sites and the areas or pages of the Sites that you visit. We collect information about the amount of time you spend viewing our Sites and the number of times you return to the Sites and other clickstream data.
California law requires that we tell you if we share information for cross-contextual behavioral advertising. We collect and share site, browser, and device information for these purposes. To modify your preferences read our Notice of Right to Opt-out of Sale/Sharing below).
How We Use Personal Information
We use your information as disclosed and described here.
- Order fulfillment and to otherwise provide Services to you. We use your information to fulfill your ticket orders. We use your information to fulfill your donation and fundraising requests. We also use your information to process payments. We may also use your information to maintain your account.
- Communicating with you. We use information to answer questions and respond to feedback. We use your information to provide event support and purchase updates. This includes questions about your orders or job opportunities. We may send you technical notices or security alerts. We use your information to route your queries to the correct
department. We use your information to notify you about updates to the Sites or Services. - Improving products and platforms. We use your information to improve our platforms. This includes customizing their content and design. We use your information to improve our products or your experience. This may include customizing your experience with us. We may use your information to improve and create new services, including through artificial intelligence, machine learning, or other technologies.
- Marketing. We use information to provide you with updates and or information about new Services and offers. We may also tell you about new features or updates. We may send you promotional materials such as newsletters or other promotional materials. This includes other information that may be of interest to you. We use your information for editorial and feedback purposes. We use your information to analyze preferences, trends, and statistics.
- Protecting our company and constituents. We use information to protect our company and customers. We also use information to identify fraud and secure our systems. We will also use information to comply with the law. This includes responding to law enforcement or regulatory requests.
- We use all categories of information for other purposes as permitted by law or as we may notify you.
Sensitive Information Collection and Use
We do not use or disclose sensitive personal information, as that term is defined by California law, for inferring characteristics. We do not otherwise use or disclose sensitive personal information for purposes other than those permitted by law.
More Information
We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as required by law. For more information about our privacy practices, read below for the rest of our privacy policy.
HOW WE COLLECT INFORMATION
We collect information directly from you. We collect personal information when you contact us about our Services or products. This includes when you create an account, place an order, or participate in our fundraisers. It includes when you communicate with us via chat, email or phone. We collect information from social media platforms. We collect information when you apply for a job with us.
We collect information passively. We collect information through tracking tools over time and across different websites and apps. These tools include cookies and pixels. To learn more about cookies visit the FTC’s Online Tracking page. We may do this on our websites and in emails that we send to you. We may have third parties collect personal information this way.
We collect information about you from others. We may collect information from other parties like our affiliates. We may get information from third-party sites or marketing partners. We also get information from our service providers. This includes payment processors and those who support our website. It includes service providers that support our communications and marketing efforts.
WHEN WE DISCLOSE INFORMATION
We may disclose your information to the following:
- We disclose information to our affiliates. We disclose all categories of information to manage daily operations and pursue our business interests. This includes to complete your orders and process your payments.
- We share information for cross-contextual behavioral marketing. We will share information noted in the Personal Information We Collect section with partners for cross-contextual behavioral marketing. This includes serving you with content based on your interests and behaviors. For the avoidance of doubt, no donor financial information or activity relating to donations is shared with partners for cross-contextual behavioral advertising purposes.
- We disclose information to vendors and service providers who perform services on our behalf. We may disclose all categories of information with trusted service providers. This includes companies who provide data processing and payment processing services to us. It also includes vendors who help us send communications like emails. We may also share with third parties who perform web hosting, data analytics, or other support on our behalf. This also includes cloud storage, software, and IT service providers. We may also disclose information to fraud prevention services and professional advisors.
- We disclose information to comply with the law or to protect ourselves. We will transfer all categories of information to respond to a court order or subpoena. We will also disclose in response to a government agency or investigatory body request. This includes to meet national security or law enforcement requirements. We may also disclose this information to investigate potential fraud or to enforce our policies and terms. We may make these disclosures where we have a good faith belief that we are required to make a disclosure.
- We will transfer information with successors to all or part of our business. If all or part of our business is sold, we may transfer all categories of information as part of that transaction. If there is a merger or acquisition, we will do this as well.
- We may disclose information for other reasons we may describe to you. We will
also disclose information as otherwise permitted by law.
Additional information for residents of certain jurisdictions: California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, and Texas law require that we tell you if we sell personal information with a third party for monetary or other valuable consideration. We do not do this. We also do not sell personal information of minors under the age of 16 for monetary or other valuable consideration.
WE COMBINE INFORMATION
We combine information that we have collected from different sources. We also combine information collected across devices. This might include information collected from computers with that collected on mobile devices. We also combine information that we get from others with information we already have.
SECURITY MEASURES
We use reasonable security measures as required by law. The Internet is not 100% secure. We cannot promise that your use of our sites or apps will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
INFORMATION STORAGE
We store your information in the United States. If you live outside of the United States and choose to use our platforms, you understand that it is at your own risk. You also understand that information is sent to the United States. The United States may not afford the same level of protection as laws in your own country.
YOUR RIGHTS AND CHOICES
Marketing Choices
You may opt out of receiving marketing emails you receive from us. To do so follow the instructions in the message you receive. You will still receive our transactional and relevant operational communications.