Data security

At Hometown, security and privacy are built into everything we do — from how we manage student and donor data to how we process transactions and meet strict regulatory standards.

Privacy Promise

Protecting the integrity of your data is our priority

We never sell your personal data — ever.

No sensitive or credit card data is stored on our servers.

All payments are securely processed through a PCI-certified merchant.

Read Privacy Policy

Data Security

Built on security standards you can trust

We’re committed to keeping your data safe, private, and respected — always. Our security program is built on industry-leading frameworks, including:

NIST 800-series

COBIT, CIS Controls

OWASP Security Practices

PCI-DSS (Payment Card Industry Data Security Standard)

These standards are reinforced by external audits, penetration testing, and vulnerability scanning to ensure ongoing compliance.

Financial Security

SOC I - TYPE I Attestation

Hometown received a SOC 1 Type 1 attestation in November 2024. This attestation, on the processes and controls that influence the organization’s internal controls over financial reporting, is relevant to an audit of our customers' financial statements.

Accessibility Standards

Digital accessibility and VPAT compliance

We are committed to inclusivity through accessibility. Hometown follows:

WCAG 2.1 (Levels A & AA)

VPAT 2.4

Section 508 of the Rehabilitation Act

ADA (Americans with Disabilities Act)

Our digital accessibility program ensures our websites and services remain accessible to all users. Our websites are tested annually to ensure compliance.

Data Protection

How we keep your information safe

SSL Encryption:  
All data transmitted between you and our servers is encrypted.
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No Sensitive Data Stored:  
We never store your financial or credit card info.

Secure Payments: 
All payments are processed by Bluefin or Stripe, both PCI-certified payment platforms.

Employee Background Checks: 
Hometown implements background checks on individuals joining our team in accordance with applicable local laws.

FAQ

How do we use the information you share with us?

We may use the information you share with us in one of the following ways:

To facilitate transaction processing
To periodically send you email communications
Under FAQ, We will not sell your personal information to any other business without your explicit consent, except as necessary to provide the product or service you have requested.

How do we keep your information safe?

To ensure your personal information is secure, we employ several safety measures whenever you make a purchase or access your personal data.

All sensitive information you provide is encrypted and securely transmitted using Secure Socket Layer (SSL) technology. We do not store your credit card or other financial information on our servers. Instead, such details are handled by Bluefin and Stripe, both PCI-certified payment gateways, ensuring the highest level of security and compliance. Post-transaction, we do not retain any sensitive information like credit card numbers or other financial data on our servers.
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Text messaging opt-in data, consent, and related collected personal information will not be sold to any third parties unless required by law.

How do I unsubscribe from communications?

You can opt out of marketing or advertising emails by following the unsubscribe process included in the promotional email you received. You may also request to opt out of marketing or advertising emails by contacting us at communications@hometown.com with the subject “UNSUBSCRIBE.”

Please keep in mind that if you opt out of receiving marketing messages, you will still receive transactional and service-related emails from us (such as emails related to your Hometown account, orders, outage information, correction of personal information, password reset requests and other similar communications essential to your transactions on the platform that may be necessary for us to make the platform available to you or respond to your inquiries.)

We care about your data

Want to learn more about Hometown? Schedule a demo to see our website, ticketing, and fundraising solutions in action.

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